More delays contacting HMRC?

HMRC have announced that they will be focussing the use of its Self-Assessment helpline on priority queries from 11 December 2023 to 31 January 2024. Taxpayers calling with queries that can be quickly and easily resolved online will be directed to HMRC’s online...

Have you tried calling HMRC lately?

Call queues are becoming a unwelcome feature of communicating with HMRC. In a recent post on the GOV.UK newsfeed a new strategy is emerging. As you would expect, it steers taxpayers towards their online accounts or other information posted online by HMRC. We may be...